PRIVACY POLICY
QRO WALLET
Your privacy is a top priority for us, and safeguarding the personal data you share with us is a fundamental commitment. Throughout your use of our platform, we may gather and generate various data points about you, as outlined below. Our actions are governed by the provisions of applicable laws in India, including the Information Technology Act of 2000 and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules of 2011, aimed at upholding the confidentiality of your personal data. We collect and process your personal data only to the extent necessary for us to fulfil your requirements, as detailed in sections II and III below, and in accordance with the relevant laws. If you choose not to provide the required personal data, we may be unable to proceed with your transaction.
"Personal Data"
"Personal Data" refers to information about you that can directly or indirectly identify you based on any characteristic, trait, attribute, or feature of your identity. It includes details like your name, contact information, and any combination of features that can uniquely identify you. Personal Data doesn't include information that is publicly available or disclosed under laws like the Right to Information Act, 2005. Sensitive Personal Data includes more confidential information such as passwords, financial details, health conditions, sexual orientation, and other data categorized as sensitive under Indian law.
Types of Information we collect
We collect different types of information from you, as you've shared with us:
1. Personal Details: This includes things like your name, contact information, address, date of birth, and documents such as ID cards, that you provide when using our products/services.
2. Transaction Details: Information about your transactions, balances, and payment details when you use our payment channels.
3. Document Images/Photos: We may ask for images of documents or photos for some of our products/services.
4. Opinions/Feedback: Any feedback or survey responses you provide to us.
5. Mobile Device Information: Information from your mobile device, including location, communication details, device information, and SMS/app notifications.
6. Camera Access: We may need access to your camera for functionalities like scan & pay.
7. File Access: Access to files on your mobile device for functionalities.
8. WIFI Details: Access to your WIFI details to notify you about network security.
Sharing and Storage of your Personal Data
Any Personal Data that we have access to shall never be shared without your consent. In various processes / submission of applications / availment of product / service offerings, we even seek your explicit consent to use / share your Personal Data. In our business and operational processes, we only share the data on a partial and “need-toknow” basis to designated personnel or partners or service providers. We may process, store and retain your Personal Data on our servers where the data centers are located, and/or on the servers of third parties having contractual relationships with us. All Sensitive Personal Data is stored in India. We will retain your data for the period that you continue to be our customer and for such period as required to comply with any obligation under any law for the time being in force. We will share your data with competent / legal / statutory / regulatory agencies / authorities or partners / service providers acting on our behalf (as the case may be) in following cases:
1. For enabling the provision of the products / services availed by you, strictly on a “need to know” basis and subject to applicable laws.
2. Where it is directed or required by legal / regulatory / statutory / governmental authorities / judiciary under any applicable laws / regulations or judicial pronouncement though a legally obligated request.
3. Where it is directed or required by legal / regulatory / statutory / governmental authorities / judiciary under any applicable laws / regulations or judicial pronouncement though a legally obligated request.
When you make purchases through our services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information and payment preferences. This information may be shared with third-parties which assist in processing and fulfilling your requests, including Payment Card Industry (PCI) compliant payment gateway processors, and for providing you with products / services to better serve your needs and interests. Such sharing shall be in accordance with your instructions and subject to appropriate confidentiality and security requirements.
Usage of Your Personal Data
We use your personal data in our business activities for various purposes, including:
Facilitating transactions and providing transaction reports.
Conducting research and analytics to improve our products/services, their security, and quality.
Processing your requests for products/services and any instructions or requests you send us.
Keeping you updated on changes to our products/services and their terms and conditions.
Handling complaints, claims, and disputes.
Responding to your queries or feedback.
Conducting credit checks or due diligence checks when required by law.
Monitoring and reviewing products/services.
Generating financial, regulatory, and management reports, and maintaining risk management models.
Conducting audits and maintaining records.
Showing you relevant advertisements, offers, and promotions, including location-based services.
Complying with applicable laws, regulations, court orders, and regulatory directives.
Auto-populating third-party pages based on your clicks on advertisements on our website.
Providing medical treatment, health services, or assistance during epidemics, outbreaks, disasters, or public safety threats.
Cookie Policy
1. A "cookie" is a tiny bit of data stored by a website on your web browser, which can be retrieved later.
2. We might use cookies and tracking technology depending on what features are available.
3. Cookies and other tracking tech won't collect personal data on their own, but if you've given us personal data before, cookies might be linked to that information.
Links to other websites
Our website might have links to other websites that we don't manage. This privacy policy only covers us. When you visit these other websites, please read their privacy policies too
Reasonable Security Practices and Procedures
We take several steps to keep your personal data safe from being misused, lost, or accessed without permission. We use the latest encryption and access controls on our systems, and we have third-party cybersecurity audits to check our safety measures regularly.
We've added extra security to our app, like login/logout options and an app lock feature for payments. We also make sure your account is linked to your device, so it can't be accessed from another device without extra authentication or an OTP. Remember, never share your account login, password, or OTP details with anyone.
When you enter credit or payment card information, we encrypt it according to industry standards for data security. Even though we do our best to protect your information online, there are still risks like hacking or viruses that we can't control. These measures we've mentioned don't guarantee absolute protection of your personal information.
Contact us
Email ID: [email protected]
Contact-us : +91-9784354595
Address: B8, Plot C2, Krishna Enclave, Kalwar Rd, Jaipur, Rajasthan 302012
Policy Review & Updates
We may update this privacy policy as needed, and any changes will be posted on our website at b2b.qrologic.in . While we'll try to inform you of any updates, we recommend checking this policy from time to time to stay informed.
This privacy policy applies to QRO WALLET's desktop website, mobile WAP site, and mobile applications.
We reserve the right to modify this privacy policy, and any changes will be posted on this page. Please check the "Last updated" date at the bottom of this page to see when the policy was last updated. We encourage you to check it regularly to understand how we protect your information and provide you with improved content.
In this policy, "we," "our," and/or "us" refer to QRO WALLET, and "you" and/or "your" refer to our customers.
